Shipping Information

WHERE DO YOU SHIP FROM?

All of our products are located within Australia and shipped from warehouses in Victoria or New South Wales, depending on stock levels and demand.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Our hard-working team processes all orders within 24 hours of purchase. During holiday seasons and public holidays, this may extend to 48 hours.

WHEN WILL I RECEIVE MY ORDER?

You can typically expect your order to arrive within 4-14 business days from the date of purchase. Please note that this excludes any delays caused by couriers.

ARE THERE ANY DELIVERY DELAYS?

While we strive to deliver as quickly as possible, delays can occasionally occur due to courier disruptions or high-demand periods. If your order is taking longer than expected, we appreciate your patience and understanding.

DO YOU OFFER FREE SHIPPING?

Yes! We provide fast and free delivery Australia-wide on all orders, with no minimum purchase requirements unless otherwise specified.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this to follow your order while it’s in transit.

WHAT IF I HAVE AN ISSUE WITH MY ORDER?

If you need to contact us about your order, please email us via our Contact Us page with your order number in the subject line. One of our friendly team members will respond within 24-48 hours.

WHERE ARE YOUR PRODUCTS MADE?

While all our products are stored and shipped from Australia, they are typically manufactured in China to ensure affordable prices for our customers.

A MESSAGE TO YOU

We know you're excited to receive your Hope and Haven order, and we are too! We work hard to ensure that your items arrive as quickly as possible. Thank you for choosing to shop with us - we truly appreciate your support!